Privacy policy

Last updated: 07/2026
Effective date: 07/2026

Introduction

Our Privacy Policy was updated on 07/2026 and takes effect at the same time. We are committed to ensuring that your personal data is protected and never misused.
By sharing your personal data with us, and by continuing to use our websites and connected products, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal data we collect about you, we aim to be transparent about how we handle it, and we give you control over it.

If you have any questions, comments or concerns about any aspect of this privacy policy or how SUBEMO PTY LTD handles your information, please email our Privacy Team at customercare@navee.com.au.

Privacy Principles

Privacy policies can be complicated. We have tried to make ours as clear and accessible as possible. To help, we have also summarised how we handle your personal data in our privacy principles below.

  • We will only ask for or collect the personal data we need to provide and improve the services, products and experiences our customers expect.
  • We give you control over the personal data we hold about you, to ensure it is accurate and reflects your preferences.
  • We make sure your personal data is always secure and protected.
    We are fair and transparent about how we use the personal data we hold.
    We only ever use your personal data for the purpose that you trusted us to use it for.
  • We will never sell your personal data and only share it as outlined in this privacy policy or when you ask us to.
  • We respect your choices and will inform you of important changes that affect your personal data or how we use it.
  • We take responsibility for the personal data that we hold about you.

Types of Information We Collect

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services. If you do not provide your personal information, we may not be able to provide you with our products or services.

We only collect information that is necessary for specified, explicit and legitimate purposes, and we do not process it in a manner incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):

  • Log information: information related to your use of certain functions and websites — for example, cookies and other anonymous identifier technologies, IP addresses, network request information, temporary message history, standard system logs, and crash information.
  • Information you provide to us: For example: customer name, phone number, address, and payment details.
  • Aggregated / anonymised information: other types of information not directly or indirectly linked to an individual, which is aggregated, anonymised or de-identified.

How Your Personal Information Can Be Used

Personal information is collected to provide services and/or products to you, and for legal compliance under applicable laws. You consent that we may process and disclose personal information to our affiliated companies and to Third Party Service Providers for the purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

  • Providing, processing, maintaining, improving and developing our goods and/or services, including after-sales and customer support.
  • Communicating with you about your device, service or general queries — such as updates, customer support, information about our events, and notices.
    Analysing and developing statistical information on the use of our products and services to improve them.
  • Storing and maintaining information about you for our business operations or legal obligations.

Sending notices. From time to time, we may use your email to send important notices, such as communications about purchases and changes to our terms, conditions and policies.

Sharing With Our Group and Third Party Service Providers

In order to conduct our business operations and provide you with the full capabilities of our products and services, we may disclose your personal information to other affiliated companies, or to our third party service providers — which may include our mailing houses, delivery service providers, telecommunications companies, data centres, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on our behalf, related corporations, and/or other third parties (together, “Third Party Service Providers”).

Such Third Party Service Providers process your personal information on our behalf, or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at customercare@navee.com.au.