Refund policy

Returns & Refund Policy

1. Introduction

This Returns & Refund Policy (“Policy”) applies to all purchases made via our website (www.navee.com.au), authorised dealers and distributors in Australia. By accessing or using our services, you agree to be bound by this Policy, along with our Terms and Conditions.

2. Consumer Guarantees

This Policy does not exclude or limit any rights you may have under the Australian Consumer Law (ACL). If you believe the product purchased fails to be of acceptable quality, you may still retain rights under the Australian Consumer Law.

  • If a product has a major failure, you may choose a refund, replacement, or repair, and you may also be entitled to compensation for any reasonably foreseeable loss or damage.
  • If the product fails to be of acceptable quality, and this failure does not amount to a major failure, you are entitled to a repair or replacement.

These rights apply regardless of this Policy.

  • Where the product is damaged through misuse, we are not obliged to provide a repair, refund or exchange. 

3. Return & Refund Eligibility
3.1 Faulty or Defective Products

If your product is faulty, damaged, incorrectly described, or otherwise does not comply with the ACL:

  • You must contact us within 30 days of purchase or delivery (whichever is later).
  • Contact Navee Customer Service Team service_au@navee.tech to request for a faulty product return where the Service Team provide technical support and guidance to the next step of return process.
  • An assessment shall be conducted by Navee’s Authorised Service Centre to validate the product fault.
  • Once fault is validated, you may choose a refund, replacement, or repair.

Refunds (if applicable) will be processed within 30 days after the returned product is received and inspected.

3.2 Change of Mind

Navee does not generally accept returns for a change of mind.
However, at our sole discretion, we may approve such requests. If approved:

  • A 10% restocking fee will apply.
  • The customer is responsible for all return shipping costs via Australia Post with a tracking number.
  • The product must meet the following conditions: 
  1. Be unused and unopened
  2. Be in original packaging with all accessories, manuals, and gifts included
  3. Be in resalable condition

It is important to note that Consumer Guarantees do not apply to Change-of-mind returns where:

  • You found the item cheaper elsewhere
  • You no longer need or want the item

4. Return Conditions

To be eligible for any return:

  • Valid proof of purchase (receipt or invoice) must be provided.
  • The product must be returned complete with all original packaging, accessories, and promotional items.
  • The product must not show signs of misuse, damage, tampering, or alteration.
  • The product must be returned to the address specified by Navee.
  • Returns must not be sent without prior authorisation. Unauthorised or “cash on delivery” returns will not be accepted.
  • Approved returns must be shipped within 30 days of confirmation.

5. Exclusions

Returns or refunds will not be accepted where:

  • Proof of purchase is missing, altered, or invalid
  • The return request is made outside the applicable timeframe
  • The product is damaged due to misuse, improper installation, or unauthorised modification
  • The product is not returned in full (including packaging and accessories)
  • The return is not completed within the required timeframe after approval

If a product was purchased as part of a bundle or promotion, Navee reserves the right to adjust or revoke any associated discount upon refund.

6. Fault Assessment Process

To process a return for a faulty or defective product:

  • You have the options to contact Navee Customer Service team, return the product to the place of purchase or visit Navee’s Authorised Service Centres.
  • You may be required to provide photos or videos of the issue
  • Additional information may be requested to assess the claim
  • In some cases, you may be instructed to return or safely dispose of the product

If the product is confirmed faulty, we will provide a resolution in accordance with the ACL.

7. Refunds

  • Refunds will be issued using the original payment method
  • The same cardholder and payment method must be used where applicable
  • Processing times may vary between 15–30 business days, depending on your payment provider

8. Policy Amendments

Navee reserves the right to amend this Policy at any time without prior notice. Updated versions will be published on our website. Continued use of our services constitutes acceptance of any changes.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team:

📧 service_au@navee.tech